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GAME MANIA

Case study: GAME MANIA

 

Game Mania is a retail chain for computer games, consoles and accessories with around 60 branches in Belgium and the Netherlands. Since 2016, all branches have been using Brink's Complete smart safe. It made cash handling in all branches much easier, safer and more efficient. The daily cash turnover is credited daily and cash differences are quickly noticed. This also reduces the vulnerability to fraud. Employees no longer have to walk the streets with their cash, which is much safer. Moreover, all branches now work in the same way, which makes it easier to help out at another branch.

It has been five years since Game Mania Utrecht was the first branch to try out Brink's Complete. It quickly turned out to be a very nice solution for cash in the shops. Five years later, we spoke to Céline Walbrecht, branch manager in Amstelveen, about her experiences.

NO NEED TO COUNT

Céline: 'I haven't experienced the time when we still had to go to the bank to make a deposit ourselves. So I don't know any better than that we skim off cash and put it safely in the smart safe. In our branch, people mainly use debit cards, but they also regularly pay cash.

If several customers pay for their console in cash, it can amount to several hundreds of euros in various denominations. We also regularly receive children who have saved hard for their games or consoles. Often this money is proudly given to us in small notes and coins. It is therefore nice that at the end of the day the notes are safely stored in the safe and properly registered.

The machine counts the notes that you put in one by one, so there is no need to count them. It's also safe in the sense that no one has to go to the bank to make a deposit. Because you don't want to walk out of the shop with an interesting amount of money after your working day.

"IT IS NICE THAT AT THE END OF THE DAY THE MONEY IS SAFELY IN THE SAFE AND ALSO WELL REGISTERED."

SAFETY, EFFICIENCY AND CONVENIENCE

Brink's Complete still fits in well at the amount of cash that is handled here. As far as I'm concerned, safety is the most important reason for working with this. First of all on the shop floor, because you don't have too much cash in the tills and nobody can get to it. A friend of mine experienced at work that money was stolen from the safe. Money that only staff can access. That could never happen here. It is also much safer because you do not have to walk the streets with your turnover. The device has also proven to be very good at detecting counterfeit money.

It is especially efficient because you no longer have to go out to make deposits. What's more, all the branches work in the same way. That makes it easier to work with each other. The money is in the account the next working day. You know that everything is in order. If despite everything there is a cash difference, it can be traced and resolved quickly.

Céline has a few tips for fellow shopkeepers:

  1. Count the money well before you put it in the smart safe. Because you can't count it afterwards. If you make a mistake here, you won't see it immediately.
  2. On extra busy days, around sales and holidays, it is wise to skim more often. Otherwise, the amount of cash in the till will increase too much. It also saves you time at the end of the day; you have to enter note by note anyway.

 

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